Policies

General Terms and Conditions

Payment Terms: 

Until credit has been established, all orders must be pre-paid with check, credit card, or cash. We reserve the right to grant or deny terms at our discretion. If payment history is not kept in good standing, we will revoke the terms agreement and orders will have to be prepaid. There will be a $30.00 fee incurred for all returned checks. 

Wholesalers: 

Wholesalers must provide proof of valid business licenses and tax identification, both local and federal. 

Delivery: 

Freight charges will be the buyer’s responsibility and are priced from Chamblee to your destination of choice. Interstate shipments will be “collected at destination” unless arranged otherwise during purchasing. Let us know if you have a preferred carrier. By default, we will use our best judgement to arrange for the most cost-effective transport to your destination. We can connect you with independent local carriers familiar with handling our products. Please note that these independent carriers do not do inside delivery because of property damage liability. If you require inside delivery, please make arrangements with the carrier at time of order – you may be required to sign a waiver releasing us from liability in case of any accident or damage. 

Handmade: 

We take pride in the fact that our pottery is handmade by local artisans and potters. That being said, no two pots are exactly alike. Slight variations in color, finish, and size are expected. We do our best to accommodate the needs of clients looking for matching pieces, but do keep in mind, this is not a cookie cutter home decor store. 

Cold Hardiness: 

Our pots are high heat fired at temperatures over 1300 Celsius or equivalent to 2200 fahrenheit and can withstand cold and heat. Under extreme weather conditions cracking is possible, but unlikely. We strongly recommend drilling ample holes in pots that will remain outdoors for proper drainage. If you need holes drilled into pots, our trained staff can assist you for an additional fee. Please make a note on your order if you require holes. We do not recommend drilling the porcelain collection. 

Packing: 

We take great care in packing our goods for shipping. Each item is inspected and packed with cardboard, plastic, foam, and wood on pallets, then wrapped with high density plastic wrap to ensure a snug load. This is a process that protects the products in transit. Occasional breakage beyond our control does occur. It is the customer’s responsibility to document any broken items and report them to us within 2 days of delivery to receive credit. If you are receiving an entire container, we will generally

floor pack the load to maximize space. If items need to be palletized please let us know at time of order. There will be an additional charge for the pallets used. 

Backorders: 

We do not accept backorders. We will try our best to fill your order with our current inventory. If we are out of stock of an item, we will make every effort to reach you for instructions and suggest a similar replacement item. 

Returns: 

All sales are final. It is our strict policy not to accept returns or exchanges. Due to the nature of our wares, we cannot be responsible for merchandise that has left our premises. Please take your time in considering the pieces you choose and inspect them carefully before leaving the warehouse.